The Mitigation Handbook

Table of Contents

Foreword

Chapter 1 – The Owner

  • Management – Doing things right

  • Planning

  • Organizing

  • Staffing

  • Measuring

  • Controlling

  • Leadership – Doing the right things

  • Develop Staff

  • Inspire

  • Execute Strategy

  • Culture

Chapter 2 - Franchising

  • About Franchising

  • Advantages of Restoration

  • Three Types of Owners

  • “Chuck in the Truck”

  • “Frank Sinatra”

  • “Michael Jordan”

  • Royalties

  • Conventions

  • Expansion

  • Franchise your Franchise

  • Build for Expansion

  • Systems and Processes

Chapter 3 – Staffing

  • Field Team

  • Administration (Office Team)

  • Sales and Marketing

Chapter 4 – Money

  • Banks

  • Ratios

  • KPI’s

Chapter 5 – Insurance

  • About Insurance

  • Talking with Customers

Chapter 6 – Estimating

  • Insurance

  • Time and Materials

  • Self-Pay

  • Self-Pay Mold Example Quick Estimate

  • Self-Pay Cigarette Smoke Odor Removal Quick Estimate

Chapter 7 – Facilities and Vehicles

  • Facility

  • Vehicles

  • Recommended Van Equipment

  • Uniforms

  • Business Cards

Chapter 8 – Mold

  • About Mold

  • Mold Testing

  • Attic Space

  • Living Space

  • Crawl Space

  • Equipment and Chemistry Requirements

  • Example Final Report

Chapter 9 - Odor

  • About Odor

  • Chemistry and Equipment

  • Example Final Report

Chapter 10 – Fire

  • About Fire

  • Xactimate® Example – Cleaning

  • Xactimate® Example – Demolition

  • Professional Fire Mitigation Procedure

  • Fire Training Power Point

  • Appendix 1 Corrosion Control

  • Appendix 2 National Contacts

  • Appendix 3 Fire Demo Justification

Chapter 11 – Biohazard

  • About Biohazard

  • Training

  • Equipment and Chemistry

  • Example Final Report

Chapter 12 – Water

  • About Water

  • Category and Class

  • The Science of Drying

  • Materials

  • Xactimate® Cat 2 Example

  • Xactimate® Cat 3 Estimate

  • What To Do When Going To A Water Job

  • 4-Hour Water Mitigation Training Course

Chapter 13 - Duct Cleaning

  • Three Types of Duct Cleaning

  • RamAir™ System Procedure

  • Xactimate® Codes and Pricing

Chapter 14 - Since You Asked

  • Social Media Question

  • Answers One By One

  • Franchise Advantages

Bonus Chapter - First Five Years

  • My Story

  • The Four Must Haves and the Four S’s

  • Original Business Forecast

  • QuickBooks Analysis 6-Years

  • The Author