The Mitigation Handbook

Bob Jordan began his restoration industry experience as an owner, founding Restoration Associates Northwest, Inc., in late 2016 at age 58. He had no previous experience in restoration, construction, or the trades.

After 38 years in the corporate world working as a hands-on Assembler, Chemical Technician, then Materials and Process Engineer in Aerospace, Medical Device, and Department of Defense industries, Bob found himself looking for a new opportunity, which came in the form of a restoration franchise, his first business ownership endeavor. 

Bob is a licensed professional engineer, with a bachelor’s degree in mechanical engineering technology, and a degree in chemical technology. He has 12 US patents and spent ten yars teacing engineering, math, and chemistry at the collegiate level. He also has multiple restoration industry-recognized certifications.

Additionally, he has served consistently as a Brand Ambassador advising potential owners and is a formal member and resource in his franchise’s Mentorship Program. His company mission is “Leverage technology to reduce cost and disruption.”

In his franchise Bob is a multi-site owner, a three-time President’s Circle winner, among other awards. He’s a hands-on owner, having worked full-time in the field for 3-1/2 years, and frequently in the field, by choice, for another four years after that, becoming expert in developing materials and processes for the core restoration services of water, mold, fire, smoke, and biohazard.

Bob is considered a subject matter expert in materials science, property restoration, and leadership, having served in corporate America as engineering manager, VP of engineering, and general manager in multiple high-technology design and manufacturing industries. His passion is helping customers in need, and helping new, inexperienced franchise owners to get profitable faster, and to do so by knowing how to perform the many mitigation services our industry provides.

This how-to and where-to-go Handbook is dedicated to the new owner, and any beginner restoration technician, as well as the new desk and field adjuster, who want to do a good work in this noble field and lift the burdens of those affected by property damage.